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Frequently Asked Questions
Will you customize a piece?
Most customization requests can be handled quickly and easily. If you like a piece but want it in a size or media that isn’t currently offered on the site, contact me with your questions or specifications and I’ll update the options on the site and let you know when it’s live so you can complete your order.
What if I want my print signed?
A slightly longer turnaround time but doable. Contact me and I’ll set the site up so that you can order a print that will be shipped to me for a signature and any other requested personalization, then I ship it to you.
What is your shipping Policy?
Bay Photo (my fulfillment vendor) will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped. If you live outside of the continental U.S., or have questions about shipping, please contact me.
What is your Policy on Returns/Exchanges/Refunds?
I want you to be happy with your artwork! The Augmented Reality feature is a great tool for visualizing a piece on your wall.
If your print arrives damaged, please keep all packaging and contact support@bayphoto with your order number for instructions. If you're simply unhappy with your print, contact me within 14 business days and I’ll work with you to have the piece returned and replaced.
How can I keep up with your new work?
I’ll update the website with new work and update the blog as things come up. There’s also an email list you can join for notifications about new work, blog posts, upcoming events, etc. Signing up for the email list also gives you access to a coupon code for 20% off your first order!
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New customers will receive an email confirmation with a discount code for 20% off your first order.